Shipping Protection & Optional Tipping Policy

At Gokeepy, we want every customer to have a clear, flexible, and transparent checkout experience. To provide additional choice and convenience, certain optional services may be available during checkout, including Shipping Protection and Tipping.

1. Optional Services at Checkout

Shipping Protection and Tipping are entirely optional. They are not mandatory charges and are not required to complete a purchase.

These services will only be included with your order when you choose to add or select them during the checkout process.

Shipping Protection
Shipping Protection is an optional service designed to provide additional protection for eligible packages that may experience loss, damage, theft, or other covered shipping-related issues while in transit.

Tipping
Tipping is an optional contribution that allows customers to show appreciation for the teams involved in order fulfillment and customer support.

Choosing not to purchase Shipping Protection or leave a Tip will not affect your ability to place an order with Gokeepy.

2. Shipping Protection Coverage

Customers who choose to purchase Shipping Protection may be eligible for assistance in connection with certain covered delivery or transit-related incidents.

Coverage, eligibility requirements, limitations, exclusions, and claim-related information are described in our full Shipping Protection & Tipping Policy:

https://gokeepy.com/pages/shipping-protection-tipping-policy

We encourage customers to review the applicable policy information to better understand the scope of Shipping Protection before purchasing the service.

3. Refunds for Shipping Protection and Tips

We understand that customers may occasionally select an optional service by mistake or simply change their mind after placing an order.

If you would like to remove a Shipping Protection charge or Tip from your order, you may contact us to request a refund of the applicable optional amount.

Eligible Shipping Protection and Tip amounts can be refunded in full upon request, including when the related merchandise order has already been shipped.

There is no need to provide a detailed explanation for your request. If the optional service was selected accidentally or you no longer wish to keep it, our customer support team will assist you with the refund.

Please note that a refund of Shipping Protection or a Tip applies only to the optional service amount and does not automatically cancel, modify, or refund the merchandise portion of your order.

4. Contact Us

If you have questions about Shipping Protection, Tipping, or would like to request a refund for either optional service, please contact our customer support team.

Phone / SMS: +1 (424) 688-6492
Email: support@gokeepy.com

Our team will work to review your request and provide assistance as promptly as possible.

Gokeepy is committed to maintaining a straightforward checkout experience and ensuring that customers remain in control of the optional services they choose to add to their orders.